For: Kakao Games Europe
Roles: Community Manager, Partner Manager, Stream Manager
Period: 2021 - 2022
Software/Apps: Company-owned CMS, Company-owned game tool, SteamOS, Steam Reviews, Google Workspace, Adobe Photoshop, Adobe Illustrator, Sprout Social, Facebook, Twitter, Reddit, Instagram, YouTube, Discord, Jira, Slack

An MMORPG for PC, which launched in 2021. Elyon was the first game I worked on as a Community Manager, responsible for getting in touch with Twitch streamers and Youtubers, resolving conflicts, responding to the community, setting up online events, moderator management, helping out with live streams, content schedules for the website, and more.

Milestones

  • Contributed to Elyon's launch with over 15,000 players by being heavily involved during Beta Tests
    • For Closed Beta Test 1 and Closed Beta Test 2, I was responsible for everything in-game event-related, including segments which were livestreamed on Twitch and YouTube
    • Closed Beta Test 2 featured significant updates based on feedback collected during Closed Beta Test 1

Partner Program

  • Setting up guidelines for Twitch streamers/Youtubers to join our Partner Program with monthly rewards and content sharing through social media.
  • Collecting monthly statistics on partners for retention rate and KPI purposes.

Live Streams & Events

  • Conceptualizing and preparing the content program for multiple live streams and events.
  • Directing several live streams.
  • Joining live stream segments.
  • Examples below.

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Hosted an 'Ask Me Anything' on Reddit's /mmorpg between potential Elyon players and one of the developers. Kept the mood lighthearted while questions and answers were being live-translated from English to Korean and Korean to English. Full AMA here.

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In-game event for Elyon's beta event - gathering players to ride our cats to all in-game mini-bosses that can be found.

ElyonOrc.pngCosplayer/Make-up artist Lucid Belle transformed me into an Orc as a launch-event for Elyon while a live stream was ongoing.

 

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Popping up in a live stream from a YouTuber during Elyon's beta, just saying hi and showing off stuff.

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Elyon Beta character creation event all set up by me.

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Inviting players to join me for Dungeon runs for the beta of Elyon

Website/Game Launcher/Steam OS

  • Responsible for informative update announcements on the website, Elyon's game launcher, and SteamOS.
  • Examples below.

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Announcement on website

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Announcement on Steam OS

Player engagement

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People talking about how much they enjoyed Community Manager engagement during beta testing

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Players discussing Community Manager involvement in games, deciding they like that we engaged with them but making jokes about our lack of skills in dungeons

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Players hoping to meet me during next beta test

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Players discussing which Community Manager they love most